Refund & Return Policy

At GROWFIXE, we want our customers to have a clear understanding of our return and refund process.

Please review the following policy before returning a product.

30-Day Return Period

Unless a different return period is required by applicable law or specifically stated on the product page, you may request a return within 30 days of receiving your order.

To be eligible for a return, the product must generally:

• Be unused or only used to the extent reasonably necessary to inspect the product

• Be in its original condition

• Include the original packaging and accessories

• Include manuals and other items supplied with the product, where applicable

• Include proof of purchase

Certain products may be subject to additional return conditions.

How to Request a Return

Before sending a product back, please contact us at:

Email: Support@growfix.com

Please provide your order number and explain the reason for the return.

Do not send a product to an address provided by an unauthorized source or without receiving return instructions from us.

Once your return request has been reviewed, we will provide the applicable return instructions.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible and provide your order number and photographs or other information that may help us evaluate the issue.

We will review the issue and, where appropriate, provide a replacement, repair, refund, or another remedy in accordance with applicable law and the circumstances of the order.

Return Shipping Costs

If the return is required because we sent the wrong product or the product arrived damaged or defective, we will provide appropriate return instructions and, where applicable, cover the reasonable return shipping cost.

For returns requested for other reasons, the customer may be responsible for return shipping costs unless otherwise required by applicable law or stated at checkout.

Any applicable restocking or other return-related fees will be clearly disclosed before the return is completed.

Non-Returnable Products

Certain products may not be eligible for return where permitted by applicable law, including:

• Products that have been materially damaged or modified after delivery

• Products damaged through misuse or improper operation

• Products returned without required accessories or components

• Products that cannot legally be returned due to applicable transportation or safety restrictions

• Personalized or custom-made products, where applicable

Any product-specific return restriction will be disclosed on the applicable product page or before purchase.

Drone and Battery Returns

Because drones and lithium batteries may be subject to transportation and safety restrictions, customers should contact us before returning a drone, battery, or related product.

Do not ship lithium batteries or damaged batteries using a shipping method that does not permit them.

We will provide return instructions appropriate for the product when necessary.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method within 5–10 business days, unless a different period is required by applicable law.

The time required for the refund to appear in your account may also depend on your bank or payment provider.

Exchanges

If you need a different product or model, we may process the return and require a new order for the replacement product.

Please contact customer support before sending the original product back so we can provide the appropriate instructions.

Legal Rights

Nothing in this policy is intended to limit any mandatory consumer rights or remedies provided by applicable law.

Where local consumer protection law provides additional rights, those rights will continue to apply.

Contact

For return, refund, or product support questions:

Email: Support@growfixe.com

We aim to respond to customer inquiries within [24–48] business hours.